Riverbend
Freight Services Limited is dedicated to promoting equal access and
participation for individuals with disabilities. This commitment is not only a
fundamental aspect of our social responsibility but also a strategic business
decision, enabling us to tap into a broader talent pool and drive sustainable
growth.
In
compliance with the Accessible Canada Act, we will use this Accessibility Plan
as a framework to enhance our ongoing efforts in creating a fully barrier-free
environment.
To identify
and address gaps in our work environment, this plan was developed in
consultation with employees identifying as having a disability. Consultation
was through a survey.
Riverbend Freight Services welcomes feedback on its Accessibility Plan from employees, customers and visitors.
Please use the following contact information:
Douglas Lewis, Controller
26 Kyle Avenue Mount Pearl, NL A1N 4R5
Email: customerservice@theriverbendgroup.ca
709-368-1773
Website: https://theriverbendgroup.ca/
As required by the Accessible Canada Act, Riverbend will publish a status report yearly. Our Accessibility Plan will be updated every three years.
Our company career advertisements to not discriminate against persons with disabilities, however they do not encourage applications either.
· Job ads can be modified to specifically encourage applications from people with disabilities, highlighting our commitment to their inclusion.
As a flatbed transportation company, barriers to employment exist due to the requirement of tarping weather sensitive loads.
· Riverbend has invested in curtain side trailers to reduce the tarping requirement however a further investment in curtain side trailers could be considered.
The office space occupied by Riverbend is accessible however improvements aren’t always obvious.
· Install a suggestion box for employees and visitors to contribute suggestions regarding the improvement of our office accessibility.
Management believes the IT environment is fully accessible however it is not satisfactorily knowledgeable in accessibility technology.
· Access and conduct training for IT employees to improve understanding of accessibility technology.
· Apply the information learned to the company IT platform.
The hardware and software being used may have additional accessibility capabilities unknown to users.
· Conduct regular office visits to offer tips on improving accessibility and learn about current or new challenges.
Riverbend does not have a process to ensure alternate formats of communication are available to customers and vendors.
· If requested, we commit to communication in a format accessible to the customer or vendor and will ensure that format becomes standard practice.
Riverbend’s procurement procedures have not considered accessibility issues.
· Review procurement procedures to improve shortcomings.
· Inform vendors that Riverbend will conform with the requirements of the Accessible Canada Act.
Programs and services offered by the company have not taken accessibility into account.
· With the assistance of users, create an accessibility checklist to ensure programs delivered by the company are assessable to all.
Riverbend Freight Services does not coordinate a transportation system or a fleet of vehicles as defined by the Accessible Canada Act. Therefore, it is not relevant to this plan.
Feedback was gathered through a survey of employees, some of whom identify as persons with disabilities. Management also engaged in informal conversations about the Accessible Canada Act and its requirements for the workplace.
We plan to expand the consultation process to gather a wider range of perspectives on the issues.